English

Terms and Conditions

All courses are provided by UK Alba English School Ltd. Herein referred to as “the School”. Business address:

2nd Floor, 86 – 92 Causewayside, Edinburgh, EH9 1PY

info@albaenglish.co.uk

+44 (0) 131 668 4336
 

All Bookings

For the Trinity Diploma course, please click here for the course-specific Trinity Diploma Terms and Conditions

Prices and Payments

When a booking is made with the School, the contract is confirmed when written confirmation is received, or when the first payment has been received, whichever is the sooner.

When booking in advance, a deposit of £100 is payable when a booking is made and the balance is due 28 days before the start of the course (or immediately after in the case of a late booking less than 28 days before the start of the course).

For students opting for the “pay-monthly” system, the contract is confirmed when the first payment is made. Any bank charges incurred when making payments through other means other than our website or flywire account must be paid by the student or their representative.

Future payments of “pay-monthly” courses can be cancelled at any time with at least three working days’ notice before the next payment is due. Cancellations can be made via the WorldPay website using the login details supplied by WorldPay when the agreement is made.

All payments must be in UK pounds sterling (GBP). You can pay by cash, bank transfer or credit/debit card.

The School reserves the right to change the prices of courses and accommodation.

Cancellation Policy

Courses cancelled within the first 7 days of the contract: Full refunds are given (less transaction and exchange charges).

Courses cancelled more than 28 days before the start of the course: The School retains only the Deposit. All other moneys paid will be refunded (less transaction and exchange charges).

Courses cancelled 28 – 7 days before the start of the course: The School retains 50% of the total course price.

Courses cancelled less than 7 days before the start of the course: The School retains 100% of the total course price.

Should a course be cancelled due to visa refusal, all fees will be refunded less transaction and exchange charges.

Refunds, Moving or Changing Classes

Refunds are only given in exceptional circumstances or if the School is unable to provide the course as described and is entirely at the discretion of the school.

Classes cannot transferred to another person.

Classes not taken cannot be move forward into future weeks without the consent of the School. Exceptions may be made in the case of severe illness, holidays, finding a job or a family bereavement but this is at the discretion of the School.

Please ensure that you are adequately insured in case you need to cancel due to unforeseen circumstances.

Please tell the School as soon as possible, in writing, if a cancelation is necessary. The School will confirm in writing that the cancelation has been received. It may be possible to transfer the course to another date. However, this depends on availability and is entirely at the discretion of the School.

Please put any requests for changes to courses in writing. Changes are subject to availability and are at the discretion of the School.

Changes to Student Details

The School must be advised of any change in student details (such as telephone numbers, e-mail addresses, address, etc.).

Changes to Courses

Details of the courses outlined on the the School website and other publicity materials are given in good faith. However, courses and timetables may change from time to time. The School reserves the right to change the details of courses when events beyond our control make it necessary to do so, or where the level of bookings received does not reach the minimum number needed to run a course. If the School is unable to provide a suitable alternative, a full refund for the part of the classes concerned will be given.

Liability for Losses

The School is fully covered by Public Liability Insurance, Employment Insurance and Business Insurance. However, The School does not accept any liability for the loss or damage to any of your property.

The School accepts no responsibility for losses or additional expenses that might be incurred in the event of cancellation or delays of travel services or as a result of events and action that the School cannot control such as, but not limited to: strikes, disasters, war or the threat of war, acts of terrorism, quarantine, weather, sickness or any other event outside the control of the company. Nothing in these conditions is intended to exclude or limit the School’s liability to the Student or their representative for fraud or for death or personal injury caused by any act or omission by the School or its employees (providing they were at the time acting within the course of their duties).

Complaints

Please make any complaint in writing. The School takes all complaints seriously and the School will do its best to resolve the issue to the satisfaction of the student or their representative. Please put complaints in writing as soon as possible to help the School deal with the complaint quickly.

Complaints Procedure

Complaint Form

Photography

Images of students taken during the course may be used by the School for promotional material such as the school website. If the student, or the student’s legal guardian (in the case of under 18s) does not wish the student’s image to be used in this way, the School must be informed in writing prior to the start of the course.

Leaving the School

If a student needs to leave the course before it is finished, any refund is entirely at the discretion of the School and the advance purchase of adequate insurance is strongly advised.

The School reserves the right to remove students with unacceptable or offensive behaviour without giving a refund.

All students must adhere to the School’s Code of Conduct available from the school reception.

Scottish Law

This contract is governed by Scottish law and any matters arising out of it shall be subject to the jurisdiction of the Courts of Scotland.

Additional Terms for Bookings Including Homestay Accommodation

For cancellations within two weeks of arrival, a cancellation fee of £100 will be charged. If the student wishes to move into other accommodation during their stay, they must give the host family and the school one week's notice in writing.

Payment covers the stay from the Sunday of arrival to the Saturday of departure, unless agreed otherwise. If the student wishes to stay extra nights and/or invite a friend to stay, this will be at the discretion of the host family.

Students must follow the guidance for homestay students given at the beginning of the course. Failure to do so may lead to the cancelation of their homestay provision without refund. Any breakages caused by the student during their stay must be paid for by the student. The School cannot be held responsible for any loss, damage or injury caused to either party or property during the stay.

The Terms and Conditions detailed under “All Bookings” above apply.

Additional Terms for Bookings for Students Under the Age of 18

A legal guardian of the student must complete a Parental Consent form. Students, legal guardians and Edinburgh Guardians must all read and agree to adhere to the safety and behaviour guidance issued at the start of the course. Failure to do so may result in the student being removed from the course and homestay without notice and without refund.

By attending a course at the School, students (including those aged 16 and 17) agree that the person named as their legal guardian, emergency contact or Edinburgh Guardian may be contacted without their prior agreement. Edinburgh Guardians must be willing to allow the School’s Safeguarding Lead or Deputy Safeguarding Lead to visit the student’s place of residence during their course to allow them to fulfill their child protection and safeguarding roles adequately.

The Terms and Conditions detailed under “All Bookings” and “Bookings Including Homestay Accommodation” above apply.

All stakeholders involved in the care of under 18s at the School must adhere to the School’s Safeguarding Policy. Click here to download the Full Safeguarding Policy.