If you contact us for a course, fill in an application form, fill in a contact form or complete an enrolment/registration form, we collect information such as your name, email address, phone number, postal address, date of birth etc. We also keep records of what classes students are interested in, the results of written and spoken level tests, assessments, as well as booked classes, attended or not attended classes and any other information which is relevant to effectively providing courses or courses with accommodation.
We use that information to contact you as needed during the enquiry process, to inform you that you have classes left to book, to tell you that you have missed classes, to inform you that teachers have put feedback on your classes, to remind you when your next payment is due, to create your end-of-course certificate and anything else relevant to your course or accommodation. The data we collect is only used to fulfil our duties to help ensure that courses are provided as described, and will not be used in another other manner unless you give us permission to. Your data may also be shared with third parties such as homestay families in order to effectively deliver the product or service that you have requested. Data of accommodation providers is only passed on to relevant students and will never be shared with third parties.
We keep your data for 10 years. The reason for this is so we can identify and keep track of returning students, their previous levels, the number of classes they have attended etc and to meet the requirements of accrediting bodies such as the British Council.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Like most websites, this website uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our website, so we can better understand how they find and use our web pages and see their journey through our website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.
If you wish, you may disable cookies in your internet browser. This will stop GA from tracking any part of your visit to pages within this website.
The Facebook pixel may at times be installed on the Alba English website.
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third-party data processor (see below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.
Should you choose to contact us using one of the forms on our website, or email us directly, none of the information / data that you supply will be stored by this website or passed to / be processed by any of the third-party data processors (see below). Instead the data will be sent in an email to us using the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.
You have the right to request:
- Access to the personal data we hold about you, free of charge in most cases.
- The correction of your personal data when incorrect, out of date or incomplete.
For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Jenny McLay, School Director at the school address. To ask for your information to be amended, please update your portal account, or contact Reception.
If we choose not to action your request we will explain to you the reasons for our refusal.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
We sometimes share your personal data with trusted third parties.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Examples of the kind of third parties we work with are:
IT companies who support our website and other business systems.
Direct marketing companies who help us manage our electronic communications with you.
Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller of this website is:
Tel: + 44 (0) 131 668 4336
By e-mail: firstname.lastname@example.org
By Phone: +44 (0) 131 668 4336
We reserve the right to make changes to this policy. Any changes to this policy will be posted.