For all candidates enrolling on the Trinity Diploma in TESOL provided by UK Alba English School Ltd, herein referred to as “the School”.
There are two payment options:
Option 1: A deposit of £100 and then one payment of the remainder of the course fees (these two payments can be made simultaneously)
Option 2: A deposit of £100 plus the remainder of the course fee paid in three equal instalments.
In both cases, the deposit of £100 is required before a place on a given course is allocated. We normally hold places for 3 working days after the Acceptance Letter and Invoices have been sent.
Option 1: Deposit due within 3 working days of acceptance. Full payment is due 4 weeks before the published start date of the course.
Option 2: Deposit due within 3 working days of acceptance.
Instalment 1 is due 4 weeks before the published start date of the course (or on receipt of invoice if within 4 weeks of start date)
Instalment 2 is due 6 weeks after the published start date of the course
Instalment 3 is due 16 weeks after the published start date of the course
If payment is not received before the due date, your Moodle account will be restricted and no further support will be provided until payment has been made. If you have any difficulties in making your payments, please talk to us as soon as possible. The School reserves the right to cancel your course without refund if payments are not received promptly.
|More than 2 weeks before the start of your course||Full refund minus £100 administration fee.||Full refund minus £100 administration fee. However, the administration fee can be put towards a future course started within 12 months of postponement.|
|Less than 2 weeks before the start of your course||Course fees will be refunded minus £300 cancellation fee.||Full refund minus £300 cancellation fee. However, this cancellation fee can be refunded if your place on the course can be filled by another suitable candidate and you take up your course within 12 months of postponement.|
|Leaving during the course||No refunds are given except in exceptional circumstances and at the full discretion of the school||No refunds are given except in exceptional circumstances and at the full discretion of the school. However, you may re-join a future course (subject to availability). This incurs a fee of £400.|
Courses are non-transferrable from one candidate to another.
The School is not liable for any additional costs incurred during the course.
We reserve the right to cancel any component of the course up to 4 weeks before the start date. In the unlikely event that a cancellation of an in-school component is necessary, the candidates will be enroled on the next scheduled in-school component. The School is not liable for any costs incurred by candidates in this unlikely scenario and it is recommended that candidates traveling for in-school components from outside the UK have appropriate travel and cancellation insurance in place.
The School cannot be held responsible for loss or theft of personal belongings. The School encourages respectful behaviour at all times and course participants, staff and tutors are expected to follow the School’s Abusive and Unacceptable Behaviour Policy which can be found at albaenglish.co.uk/terms-and-conditions. The School reserves the right to exclude, without refund, any candidate that does not adhere to this policy.
All candidates with significant contact with under 18s during the course must be aware of and adhere to the School’s Safeguarding Policy available at albaenglish.co.uk/terms-and-conditions.
Candidates must take part meaningfully and regularly in order to ensure a successful course for everyone. If your participation on the course is limited to such as degree as to have a detrimental effect on the progress of either yourself or that of other course candidates, the Course Director will seek to initiate a dialogue to ascertain the reasons for this, and will issue a warning that, should participation not improve, it is unlikely that you will be able to successfully complete the course. This will normally take place in the case of candidates not participating for at least fourteen consecutive days.
Candidates are expected to complete 80% of the tasks on the Moodle before progressing to the in-school component, and the School reserves the right to restrict access to the in-school component until this condition is satisfied. Candidates must adequately take part in meaningful and timely manner. Failure to do so may result in the Course Director being forced to remove you from the course, with no refund.
The definition of participation includes but is not limited to:
- accessing course content
- posting in relevant forums
- participating in individual and group tutorials
Candidates must always observe the Guidelines for Participation in the Moodle Course. Failure to do so will result in immediate removal from the course, with no refund.
Candidates should keep in mind that they should typically spend:
Intensive Course: 4 hours accessing content and 4 hours of self-study/work on assignments per week throughout the Moodle component
Extended Course: 4 hours accessing content and 2 hours of self-study/work on assignments per week throughout the Moodle component
Please email the Course Director as early as possible to inform them of anything which may prevent you from participating in the manner as outlined above. Planned absences, such as holidays, should be communicated to the Course Director to prevent any misunderstanding.
Admission to the in-school component must be agreed by both the candidate and the Course Director. In-school components are usually immediately after the Moodle component for intensive pathway candidates, or in the case of extended pathway, the second in-school component following completion of the Moodle. A decision as to which in-school component a candidate will attend must be made by Week 20 of the Moodle course, at the latest.
Tutor support is provided through tutorials (group and individual), email/Moodle message contact throughout the duration of your course and the in-school component. For the Intensive course option, this is the in-school component directly after the Moodle component. For the Extended course option, this is the second in-school component directly after the Moodle component.
There is a charge for extra support beyond this which must be paid for in advance.
Unit 1, 3 and 4
The exam dates are set by Trinity and take place at the end of the in-school component, thus signifying completion of the course.
The dates of your examinations should be finalised at least 8 weeks in advance.
As per Trinity regulations, candidates may not register for the examinations less than four weeks before the set dates.
Unit 2 All three Coursework portfolio assignments (Independent Research Project, Developmental Record and Observation Instrument) must be submitted by the start of the in-school component unless permission is granted for later submission by the Course Directors.
|If you need to retake any exam, the following fees apply (these fees do not include tutor support):|
|Unit 2 - Classroom observation instrument||£31|
|Unit 2 - Developmental Record||£31|
|Unit 2 - Independent Research Project||£31|
|Unit 1 - Written Paper||£52|
|Unit 3 - Phonology Interview||£123|
|Unit 4 - Internally assessed lessons||£300|
|Unit 4 - Externally assessed lesson||£231|
|Off-site observations, Edinburgh area only||Pricing on request|
|Extra support after the end of online and in-school component||£50/hour|
Trinity College London and the School reserve the right to change fees without further notification.
No refund of exam fees can be given once the exam request form has been submitted to Trinity.
If you feel that you have an issue or concern which has not been resolved satisfactorily by the Course Director or Course Tutors, then please make any complaint in writing to the School Director, Jenny McLay at firstname.lastname@example.org. We take all complaints seriously and will do our best to resolve the issue to your satisfaction. Please write to us as soon as possible to help us deal with your complaint quickly.
Complaints Procedure and a downloadable Complaint Form can be found at albaenglish.co.uk/terms-and-conditions.
Whilst verbal permission will always be sought, images of you taken on in our school or during your course may be used by Alba English School for promotional material such as our website. If you do not wish for your image to be used in this way, please tell us in writing before the start of your course.