English

Terms and Conditions

All courses are provided by Alba English School.
Business and school address:
Alba English School
2nd Floor
86 – 92 Causewayside
Edinburgh
EH9 1PY
info@albaenglish.co.uk
+44 (0) 131 668 4336
+44 (0) 7846 597 548

There are two types of bookings-Overseas Bookings and Local Bookings.

Terms and Conditions - Overseas Bookings

When you make a booking with Alba English School, the contract is confirmed when you receive written confirmation. A Deposit of £100 is payable when you make a booking and balance is due 28 days before the start of your course (or immediately after in the case of a late booking less than 28 days before the start of your course). All payments must be in UK pounds sterling (GBP). You can pay by bank transfer or credit card.

Cancellation Policy
- If you cancel within the first 7 days of your contract, you will be given a full refund.
- Cancellation more than 28 days before the start of your course We retain only the Deposit. All other moneys paid will be refunded, less any credit card fee or bank charges incurred.
- Cancellation 28 – 7 days before the start of your course. We retain 50% of the total course price.
- Cancellation less than 7 days before the start of your course We retain 100% of the total course price.

Refunds

Refunds are only given in exceptional circumstances or if we are unable to provide the course as described and are entirely at the discretion of the school.

Please ensure that you are adequately insured in case you need to cancel due to unforeseen circumstances.
Please tell us as soon as possible, in writing, if you need to cancel. We will confirm in writing that we have received your cancelation. It may be possible to transfer your course to another date. However, this depends on availability and is entirely at our discretion.
Please put any requests for changes to your course in writing. Changes are subject to availability and are at the discretion of Alba English School.
 

Terms and Conditions - Local Bookings

1. Your agreement with Alba English School starts after your first payment has been received.
2. You cannot transfer your classes to another person.
3.Classes not taken cannot be carried forward into future weeks. (For example, if you are taking 2 classes per week, you cannot take 1 class one week and 3 classes the next week). Exceptions may be made in the case of severe illness, finding a job or a family bereavement but this is at the discretion of the school.
4.You must advise us of any change in your details (such as telephone numbers, e-mail addresses, etc.).
5.Alba English School reserves the right to change the prices of courses and accommodation.
6.You may pay by cash, bank transfer or credit card. Credit card transaction charges are paid by the school.
7.Payments are non-refundable, except in the case of Alba English School not being able to provide English language classes.
8.Holidays. You can temporarily stop classes (for example if you can’t take classes because of a holiday). Please advise us the week before you would like to take a break in your classes.
9.You have the right to cancel your contract within 7 days. Full refunds will be given, less the cost of any classes already taken. Course books may be refunded provided that they are in ‘as new’ condition.
10.Refunds are only given in exceptional circumstances or if we are unable to provide the course as described and are entirely at the discretion of the school.
11. Pay Monthly courses can be cancelled at any time. Cancellations can be made via the WorldPay website using the login details supplied by WorldPay when the agreement was made.

Accommodation Terms and Conditions

1.There will be a responsible adult (18 years or over) of the household in residence for the duration of the your stay, exept by prior agreement.
2.For cancellations within two weeks of arrival, a cancellation fee of £100 will be charged.
3.If the student wishes to move into other accommodation during their stay, they must give the host family and the school one weeks’ notice in writing.
4.Payment covers the stay from the Sunday of arrival to the Saturday of departure, unless agreed otherwise.
5.If you wish to stay extra nights and/or invite a friend to stay, this will be at the discretion of the host family. We suggest a small charge of £25 per extra night which should be paid directly to the family.
6.You are expected to pay for any breakages which occur during their stay. Alba English School cannot be held responsible for any loss, damage or injury caused to either party or property during the stay.

 

General Terms and Conditions

Changes to Courses
Details of the courses outlined on the Alba English School website and other publicity materials are given in good faith. However, courses and timetables may change from time to time. Alba English School reserves the right to change the details of courses when events beyond our control make it necessary for us to do so, or where the level of bookings received does not reach the minimum number needed to run a course. If the School is unable to provide a suitable alternative, a full refund for the part of the classes concerned will be given.

Liability for Losses
Alba English School is fully covered by Public Liability Insurance, Employment Insurance and Business Insurance. However, Alba English School does not accept any liability for the loss or damage to any of your property.

Alba English School accepts no responsibility for losses or additional expenses you might incur in the event of cancellation or delays of your travel services or as a result of events and action that Alba English School cannot control such as, but limited to: strikes, disasters, war or the threat of war, acts of terrorism, quarantine, weather, sickness or any other event outside the control of the company. Nothing in these conditions is intended to exclude or limit our liability to you for fraud or for death or personal injury caused by any act or omission by us or our employees (providing they were at the time acting within the course of their duties).

Complaints
Please make any complaint in writing.We take all complaints seriously and will do our best to resolve the issue to your satisfaction. Please write to us as soon as possible to help us deal with your complaint quickly.

Complaints Procedure

Complaint Form

Photography
Whilst verbal permission will always be sought, images of you taken on in our school or during your course may be used by Alba English School for promotional material such as our website.

Leaving the School
If you need to leave your course before it is finished, any refund is entirely at the discretion of Alba English School and we advise that you have adequate insurance in place.

Alba English School reserves the right to remove students with unacceptable or offensive behaviour without giving a refund.

Scottish Law This contract is governed by Scottish law and any matters arising out of it shall be subject to the jurisdiction of the Courts of Scotland.

 

Safeguarding Policy

Click here to download our Full Safeguarding Policy.